Frequently Asked Questions

Everything you need to know about Snag style and service.

How do I determine my correct size?

We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the specific fabric elasticity mentioned in the description.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, earrings and intimate apparel cannot be returned unless faulty.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally arrive within 7-14 business days.

Are your materials sustainably sourced?

At Snag, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we are working toward 100% sustainability by 2025.

Can I change or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.